Terms & Conditions

Delivery Information
Delivering your goods to you swiftly and safely is of utmost importance to us. That’s why we entrust our deliveries to carefully selected couriers. It’s also why we ask that your order be signed for.
If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress using your tracking information.
Delivery charges are per order:
Free Express Delivery with any purchase above £180 inc. vat.
Delivery for express orders within 1-3 business days
UK mainland delivery only (orders placed Monday to Friday excluding Bank Holidays)
UK mainland orders received by 2.45pm, Monday to Friday, will be dispatched the same day.
Delivery within one to three working days.

Delivery Scottish Highlands, Aberdeen and other rural areas (including Channel Islands, Isles of White & Mann etc) will be within 3 to 5 working days and may incur additional delivery charges.(see Delivery rules & restrictions below).

Delivery rules & restrictions
Please allow three additional days for deliveries to Scottish Highlands, Aberdeen and other rural areas. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this by our team via the phone number or email provided.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
All orders require a signature upon delivery.

Online Orders

We’re sorry NuLines only delivers online orders to mainland UK addresses. (see Delivery rules & restrictions above)

Returns and Refund Policy
We hope that you are fully satisfied with your purchases however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.
RETURN OF GOODS (EXCLUDING SPECIAL ORDER ITEMS)
Should you wish to return your order following delivery you may do so by informing us within 5 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.
Please confirm your intent to return the order by calling Customer Services on 01606 591 900 or emailing info@nulines.co.uk within 5 working days of receipt; we will confirm to you a returns address and reference for your package.
The cost of returning the goods once delivered is at your own cost and risk;
We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service.
When returning goods please carefully package the goods together with your returns reference.
If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.
Where we have agreed to the return of goods, these goods must be returned within 14 days of the notice of intent.
In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting Customer Services on 01606 591 900
We will, at our discretion:
inspect the goods at your premises;
ask you to dispose of the goods;
collect the goods on a date agreed between you and us; or
ask you to return the goods to us.
If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.
If you exercise your right to return your order, any refunds due will be refunded within 14 days.

Our complaints policy
We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details
What will happen next?
We will send you a letter/email acknowledging receipt of your complaint within 2 days of receiving it, enclosing a copy of this procedure
We will then investigate your complaint
Our customer service team will then contact you within 3 working days and send you a letter/email confirming what took place and how we attend to resolve it, hopefully you will be satisfied with our resolution
At this stage, if you are still not satisfied, you should contact us again and we will escalate your complaint to a Senior Manager, who will review the complaint and write to you within 14 days confirming our final position on your complaint and explaining our reasons.
All complaints should be posted addressed to:-

Customer Service Team
NuLines
Bostock Road
Winsford
CW7 3BD

Or by emailing:-